Terms of Service

These terms cover your use of the Flowshot Help Center (help.flowshot.app) — submitting tickets, using an account here, and browsing the FAQ. They supplement, and don't replace, Flowshot's main Terms of Service, which govern the Flowshot product itself (billing, plans, and workspace use). If anything here appears to conflict with the main terms, the main terms govern for anything related to the product or your subscription.

Using the Help Center

• You're responsible for the accuracy of what you submit in a ticket and for keeping your Help Center account credentials secure.
• Don't use tickets, replies, or your account here to send spam, abuse, illegal content, or anything that infringes someone else's rights.
• Don't attempt to disrupt the Help Center, scrape it at scale, or gain unauthorized access to another account or ticket.
• Submitting or tracking a ticket requires signing in — your ticket history is tied to your account.

No billing happens here

This site doesn't process payments, manage subscriptions, or affect your Flowshot plan — all billing is handled on the main product per its Terms of Service. Opening or replying to a support ticket never changes your plan, billing, or AI credits.

Response times

We aim to respond to tickets promptly, but the Help Center doesn't come with a guaranteed response-time SLA unless one is separately agreed for your plan (e.g. priority support). Ticket status (open, waiting on you, resolved, closed) reflects where things stand at any given time.

Staff access to tickets

Support agents and admins can see the tickets assigned to them or in the general queue, including any internal notes staff leave on a ticket — internal notes are never shown to you. This access exists solely to help you.

Account suspension & termination

You can close your Help Center account at any time by opening a ticket. We may suspend or remove a Help Center account that violates these terms — this is separate from, and doesn't automatically affect, your main Flowshot account. Note the automatic deletion of unverified accounts after 7 days, described in Flowshot's main Terms of Service, applies to Flowshot workspace signups, not Help Center accounts.

Disclaimers & liability

The Help Center is provided “as is,” without warranties of any kind, to the maximum extent permitted by law. To the same extent, we're not liable for indirect, incidental, or consequential damages arising from your use of this site.

Changes to these terms

We may update this page as the Help Center evolves. Material changes will be reflected here with an updated date.

Contact

Questions about these terms? Open a ticket from the contact page, or reach us at info@flowshot.app.