I was charged but my payment didn't go through — what happened?

This usually means the charge succeeded on our end but the confirmation didn't reach your browser (a network hiccup during redirect, for example). Your plan and credits should already be updated — check Settings → Billing first.

If your plan still shows the old tier a few minutes after paying, open a ticket with your account email and, if you have it, the payment confirmation from Polar. We can look up the order and apply it manually.

Duplicate charges are automatically prevented on our end — you won't be billed twice for the same order, even if you tried paying more than once.